Welcome to the NEXI Home App! This Privacy Policy is provided by NEXI NOVATION Company ("NEXI NOVATION," "we," "us," or "our") and explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services ("App" or "System").

By using the App, you agree to the collection and use of information in accordance with this policy.

1. The Core Principle: Local Data Storage

Our commitment to your privacy is centered on local control.

• Local Device Data: The operational data generated by your smart home devices (such as sensor readings, automation logs, light statuses, temperature history, and schedules) is stored and processed locally on your in-home hub or devices.

• No Centralized Storage: We do not collect or store this sensitive, real-time home data on NEXI NOVATION servers, except as follows:

  • Crucial Data Disclaimer: Because we do not store your personal or privacy-sensitive information on our servers, NEXI NOVATION is not responsible for data redundancy or data loss liability related to locally stored information.

  • When strictly required to enable features you explicitly activate (e.g., remote access functionality).

  • For anonymized, aggregated diagnostic data necessary for App maintenance and improvement.

  • For System Maintenance: When required for system updates, firmware upgrades, and security patches.

  • For Explicitly Opted-In Cloud Services: When you explicitly and intentionally activate optional cloud-based features (such as integrations with third-party services, premium subscriptions, or long-term data backup). In such cases, only the minimum necessary data will be sent to external servers.

2. Information We Collect

We only collect information necessary to operate your account and maintain the App.

Category	Description	Purpose
Device & App Usage Data	Technical information about your mobile device (e.g., OS version, device type) and App crash reports or diagnostic logs.	To ensure the App functions correctly, debug issues, and improve performance.
Communication Data	Records of correspondence when you contact customer support.	To provide effective support and service.

3. How We Use the Information

We use the minimal data we collect for the following purposes:

• To Provide Services: To enable access to the App’s core features and manage basic user settings.

• Maintenance and Improvement: To monitor App usage, fix technical issues, and improve the user experience.

• Communication: To send you technical notices, security alerts, and administrative messages (related to support communication).

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• Service Providers: We may share data with third-party vendors and service providers (such as hosting providers) who perform services on our behalf and are bound by contractual confidentiality agreements.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. Data Security

We implement appropriate technical and organizational measures designed to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Rights

You have the right to access, update, or delete the account information we hold about you. You can typically manage your data directly within the App settings. For assistance with deleting your data, please contact us using the information below.

7. Children's Privacy

The NEXI Home App is not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected Personal Data from a child under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected]